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FAQ
Frequently Asked Questions
Items can be returned within 30 days of delivery for a full refund. The product should be unworn, unwashed, and have all original tags attached. A prepaid return label is included with every order. Refunds are processed within 5-7 business days after the return is received.
Turning the garment inside out before washing helps preserve the color. Cold water and mild detergent are recommended. Air drying or tumble drying on low heat prevents shrinkage and maintains the fit. Avoiding bleach and harsh chemicals keeps the fabric looking newer for longer.
Standard shipping takes 5-7 business days within the continental United States. Orders are typically processed and shipped within 1-2 business days. Tracking information is sent via email once the package leaves the warehouse.
Sizing can vary between manufacturers. The size guide provided on the product page includes specific measurements for waist, inseam, and rise. Taking personal measurements and comparing them to the chart helps ensure a better fit. Customer service can assist with sizing questions before placing an order.
Manufacturing defects, including faulty stitching or seams, are covered for 90 days from the purchase date. Normal wear and tear isn’t included. Contacting customer service with photos of the issue starts the warranty claim process. Replacements or refunds are provided for verified defects.
Support is available Monday through Friday, 9 AM to 6 PM EST. Questions can be submitted through the contact form on the website, or by emailing support directly. Most inquiries receive a response within 24 hours during business days.
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Real Stories from Real Women
I’ve had the same pair for three years of warehouse shifts—still holding up, still comfortable at hour ten. That’s all I need to know.
Marcus T.
Finally found jeans that don’t ride up or dig in when I’m crouching with my toddler all day. They move with me, not
against me.
Jenna K.
Bought them because they were affordable. Kept buying them because they actually last longer than the expensive ones I used to get.”
David R.
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Got questions about sizing, ideas for new styles, or just want to chat about denim? Send a message and the team will get back as soon as possible.